The National Conference of State Legislatures has released a report on state councils coordinating human service transportation. State Human Service Transportation Coordinating Councils: An Overview and State Profile provides a synopsis of how state coordinating councils operate, provides a 50-state reference table, and profiles the 25 existing state coordinating councils.

The introduction to the report states that, "Better coordination for human service transportation activities is key to enhance services to those in need and to use public resources more efficiently, particularly in times of tight budgets. To do this, many states have created state coordinating councils, however, the intergovernmental landscape of transportation coordination is complex and fragmented. By one estimate, some 44,000 levels of government are involved in providing or funding transportation, each with its own specific laws and regulations that guide their many responsibilities. In addition, many non profit agencies, private companies and individuals are involved with providing transportation services to a wide array of customers and users."

The report also notes that coordinating councils have been formed in recognition of the complex governing structures that have arisen over time to meet the needs of various stakeholders. These complex governing structures have resulted in a lack of consistency in approaches, an overlap of services for some riders, and unconnected services for others. Additionally, many who need transportation are left unserved or underserved due to funding shortfalls and policy and implementation failures.

The National Conference of State Legislatures is a member of the National Consortium on the Coordination of Human Services Transportation.