The Washington State Legislature created the Agency Council on Coordinated Transportation (ACCT) in 1998 to improve transportation options for older citizens, people with low incomes, people with disabilities and children. ACCT is a council of state agencies, transportation providers, consumer advocates and legislators led by the Washington State Department of Transportation.

The Council operates in a results-oriented fashion. They establish baseline data, specific measurable targets and deliverables on the state and local level. ACCT is working with communities to create 18 local coordinating coalitions involving 23 counties, funding most with coordination grants. They are also funding demonstration projects to test coordination options, including coordinating with school districts and Medicaid.

One of the most significant achievements of ACCT is the regional trip planner, a web-based itinerary planner for Oregon and Washington residents. When implemented, it will provide increased access to service and schedule information of multiple providers. Another achievement is the demonstration project that Mason Transit coordinated with local schools to use school buses as transit vehicles, creating a cost benefit to the transit and school district of $188,075 per year. The project has been spotlighted nationally. On a local level, eighteen coordination groups have written and begun to implement regional coordination plans including a call center for multiple ride types and an information and referral center.

When transportation works, Washington State works.

Sally lives and works in Yakima, Washington. She is both a user and the Chair of the Yakima County Coordinated Transportation Coalition. Sally is blind and depends on transportation services like People for People and Access Paratransit to get to work and appointments and to run errands when she is not able to use the area's transit system.

Last year, Sally had an injury that limited her ability to walk, so was dependent on the transportation services. Especially during winter she finds it much safer and easier for her to use these services, which provide door-to-door service. "The drivers have been awesome, and it has made it a lot easier to go from one place to another which I have to do for work."