Criteria	Element	Definition
Progress Through Working Together	Collaboration	There is a solid coalition that includes representation from transportation, human services, consumers and so on, representing individuals with disabilities, older adults, and persons with lower incomes. The group also includes representation from policy makers and funding agencies.
	Leadership Infrastructure	There is a formal governing body that has support from the Senior Leadership and policy makers in the community.
Planning for Community Needs	Assessment	A formal assessment has been conducted (possibly using the Framework for Action); the assessment process includes identifying both needs and resources, and conducting a gap analysis to identify priorities.
	Action Plan	A formal Action Plan has been developed based on the community or state data for the Coordination of Transportation Services.
	Evaluation	A plan is in place to evaluate and measure the effectiveness of programs and implementation.
Putting Customers First	Centralized Scheduling, Reservations, Broker or Dispatch	Customers have one number to call that handles requests for the various transportation services.
	Information	There is an array of user friendly and accessible information sources.
	Travel Training/Mobility Management	There are services in place to facilitate access, assist with trip planning, and develop skills to use the appropriate service system.
Adapting Funding	Tracking	Financial data is tracked systematically across all programs.
	Automated Billing and Reporting	The Billing and Reporting system is automated and supports a seamless payment system.
	Coordinated Funding	The agencies are working on adapting and acquiring new funding sources to expand transportation services in the community.
Moving People Efficiently	Coordination Between Providers	Various providers have a coordinated arrangement to offer flexible and seamless services to customers. Support services are coordinated to lower costs and ease management burdens. System has centralized facilities that are cost effective. (Any or all of these; please specify in elaboration.)